OvenPal’s Privacy Policy

Privacy Policy

Last Updated: October 2026

1. Information We Collect

We collect only the following personal information when necessary to provide our services:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Access details to your home (if relevant for scheduling or service entry)
  • Images you provide or that we capture when servicing your appliances (if relevant)

2. How We Use Your Information

  • To schedule, confirm, and deliver appliance services.
  • To communicate with you regarding appointments, billing, or support.
  • To document service work (including images, if relevant).
  • To comply with legal obligations and maintain accurate records.
  • To improve our services and customer experience.

3. Your Rights

Under applicable laws in New York, New Jersey, and Connecticut, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate information.
  • Deletion: Request that we delete your information, subject to legal or contractual obligations.
  • Opt-Out: Decline the use of your information for marketing or profiling.
  • Portability: Request your information in a machine-readable format.

We also honor universal opt-out signals (such as Global Privacy Control).

4. Data Sharing

  • We do not sell your personal information.
  • We may share data with trusted service providers (e.g., scheduling software, payment processors) under strict contracts.
  • Images are used only for documentation and are not shared without your consent.
  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Use of client images

  • By accepting this Privacy Policy, you consent to OvenPal’s use of images captured during service appointments to highlight and promote our services
  • These images may be published on our website, social media channels, or other marketing materials
  • We will never disclose personal identifiers (such as names, addresses, or recognizable features of your home) without your permission.
  • You may withdraw consent at any time by contacting us and requesting an opt‑out at privacy@ovenpal.com. Upon receipt of your request, OvenPal will promptly cease using your images in future publications.

6. Retention

  • Personal information is retained only as long as necessary to provide services or meet legal obligations.
  • Images are retained only for service documentation and deleted when no longer required.

7. Security

  • We use encryption, access controls, and regular audits to protect your information.
  • Access to home details and images is restricted to authorized personnel only.

8. Children’s Privacy

  • We do not knowingly collect information from children under 13.
  • For minors under 16, explicit opt-in consent is required for any data collection.

9. Messaging Terms and Conditions

  • By providing your phone number and agreeing to receive texts, you consent to receive text messages from OvenPal (360 Oven Care LLC), from +1 (855) 683-6725, including appointment reminders, service and booking updates, and, if you separately opt in, promotional offers. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at privacy@ovenpal.com. Mobile opt-in information is never shared with third parties.

OvenPal Privacy and Policy for Messaging

At OvenPal (360 Oven Care LLC), we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form, instructions in how to opt-in and out for SMS consent is given through our Contact Form.

Data Usage: We use your data solely for informational text messages and occasional marketing messages about our service.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.

Contact OvenPal at +1 (855) 683-6725 or privacy@ovenpal.com for HELP or to STOP or CANCEL receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to privacy@ovenpal.com or +1 (855) 683-6725. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

Carrier Non-Liability Carriers are not liable for any delayed or undelivered messages.

Non-Sharing Clauses:

  • OvenPal does not share your data with third parties for marketing purposes.
  • OvenPal does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.

10. Contact Us

For privacy requests, email: privacy@ovenpal.com You may also submit requests through our online portal.