OvenPal’s Privacy Policy

Privacy Policy

Last Updated: December 2025

1. Information We Collect

We collect only the following personal information when necessary to provide our services:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Access details to your home (if relevant for scheduling or service entry)
  • Images you provide or that we capture when servicing your appliances (if relevant)

2. How We Use Your Information

  • To schedule, confirm, and deliver appliance services.
  • To communicate with you regarding appointments, billing, or support.
  • To document service work (including images, if relevant).
  • To comply with legal obligations and maintain accurate records.
  • To improve our services and customer experience.

3. Your Rights

Under applicable laws in New York, New Jersey, and Connecticut, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate information.
  • Deletion: Request that we delete your information, subject to legal or contractual obligations.
  • Opt-Out: Decline the use of your information for marketing or profiling.
  • Portability: Request your information in a machine-readable format.

We also honor universal opt-out signals (such as Global Privacy Control).

4. Data Sharing

  • We do not sell your personal information.
  • We may share data with trusted service providers (e.g., scheduling software, payment processors) under strict contracts.
  • Images are used only for documentation and are not shared without your consent.
  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Use of client images

  • By accepting this Privacy Policy, you consent to OvenPal’s use of images captured during service appointments to highlight and promote our services
  • These images may be published on our website, social media channels, or other marketing materials
  • We will never disclose personal identifiers (such as names, addresses, or recognizable features of your home) without your permission.
  • You may withdraw consent at any time by contacting us and requesting an opt‑out at privacy@ovenpal.com. Upon receipt of your request, OvenPal will promptly cease using your images in future publications.

6. Retention

  • Personal information is retained only as long as necessary to provide services or meet legal obligations.
  • Images are retained only for service documentation and deleted when no longer required.

7. Security

  • We use encryption, access controls, and regular audits to protect your information.
  • Access to home details and images is restricted to authorized personnel only.

8. Children’s Privacy

  • We do not knowingly collect information from children under 13.
  • For minors under 16, explicit opt-in consent is required for any data collection.

9. Messaging Terms and Conditions

  • By providing your phone number and agreeing to receive texts, you consent to receive text messages from 360 Oven Care LLC, from +1 (855) 683-6725 regarding account notifications, delivery notifications. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at privacy@ovenpal.com. Mobile opt-in information is never shared with third parties.

10. Contact Us

For privacy requests, email: privacy@ovenpal.com You may also submit requests through our online portal.